Contact us

We require the full payment at the time of consultation. We accept cash, debit, and all major credit cards.

Should your pet be hospitalised with us, we require a 50% deposit of the cost estimate upon admission. The final balance is payable in full upon discharge, or on completion of treatment.

Sandton Vet Clinic does not run accounts and all payments should be up to date before leaving the practice.

We require 24 hours’ notice before you can collect your repeat medication. This is so that our Veterinarians have enough time to dispense your medication and eliminate delays, so that when you collect, it is ready and waiting.

At Sandton Vet Clinic we strive to give you and your pets the best service possible. In doing that, we would like to emphasise our policy regarding the dispensing of medication.

By law, medication may only be dispensed by a veterinarian or veterinary nurse. As our vets are not always available to do this and medication cannot be dispensed by a receptionist, we request you contact us in advance to prepare your medication for collection. We require 24 hours notice before you can collect your medication, although we are happy to dispense medication for you in the afternoon if you phone in the morning.

Please note that, by law, a repeat prescription only lasts six months and we can only dispense medication for a 30-day period. This means that, unfortunately, you will need to collect your medication on a monthly basis and not the entire 6-month supply in advance. We cannot issue repeat prescriptions for longer than six months and we require that you bring your pet in every six months for a check-up before the next prescription can be dispensed.

We highly recommend getting your pet on a medical aid. This will give you peace of mind that your pet will be looked after in their time of need.

Here are some of the insurance companies to consider:

• Medipet: https://medipetsa.co.za,
• Petsure: https://petsure.co.za
• OnePlan: https://www.oneplan.co.za
• Dotsure: https://www.dotsure.co.za/pet-insurance
• Outsurance pet insurance https://www.outsurance.co.za/pet-insurance/
• Auto & General pet insurance: https://www.autogen.co.za/products/pet-insurance/

As every pet’s needs are different, we suggest doing thorough research to ensure you are fully covered in all instances.

Please note that all of these Pet Insurers make payments to the client, and therefore, the client is responsible for making payment to Sandton Vet Clinic at the point of treatment and then claim from the Pet Insurers.